Effective Date: 19 May 2026 At Structural Projects North West, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, contact us, or enquire about our services. 1. Who We Are Structural Projects North West (SPNW) provides structural alteration services including wall removals, steel beam installations, chimney breast removals, and related construction services across the North West of England. If you have any questions regarding this Privacy Policy or your personal data, please contact us directly through our website or business email. 2. What Information We Collect We may collect and store the following information: Full name Phone number Email address Property address Photos, plans, or drawings you send us Project details and enquiry information Website usage data (such as pages visited or forms completed)

3. How We Collect Your Information We collect information when you: Submit a contact form on our website Request a quote Contact us by phone, email, or social media Upload project photos or documents Interact with our advertisements or marketing campaigns

4. How We Use Your Information We use your information to: Respond to enquiries and provide quotations Deliver our services Communicate regarding your project Improve our website and customer experience Send relevant updates or marketing communications (where consent has been given) Maintain internal records and project documentation

5. Sharing Your Information We do not sell your personal information. Your data may be shared with trusted third parties where necessary to operate our business, including: Structural engineers Architects or contractors involved in your project CRM and automation platforms Payment providers Website hosting and analytics providers All third parties are expected to handle your information securely and in accordance with data protection laws. 6. Data Storage & Security We take reasonable steps to protect your personal data from unauthorised access, misuse, loss, or disclosure. Your information may be stored securely using cloud-based systems such as Google Workspace, CRM platforms, and secure file storage systems. 7. Cookies & Website Tracking Our website may use cookies and tracking technologies to improve user experience and monitor website performance. These may include: Google Analytics Meta/Facebook Pixel Website form tracking You can control or disable cookies through your browser settings. 8. Your Rights Under UK GDPR and data protection laws, you have the right to: Request access to your personal data Request correction of inaccurate information Request deletion of your data Withdraw consent for marketing communications Lodge a complaint with the Information Commissioner’s Office (ICO) To exercise any of these rights, please contact us directly. 9. Retention of Data We only keep personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. 11. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. 12. Contact Us For any questions regarding this Privacy Policy or your data, please contact: Structural Projects North West (SPNW) Email: sales@structuralprojectsnw.co.uk Phone: